Image of Exterior of Hotel Commonwealth on Commonwealth Avenue, Boston.  Featuring exotic cars lining sidewalk including several Ferraris

November, 2007.

-- Tips for Business Travelers from
Travel Expert Stephanie Abrams.

Boston Hotelier Survives Perfet Storm with Style!



In the hotel business, all responsibilities, all expectations, all operations are the total responsibility of the hotel's general manager, familiarly referred to as the GM. If you want something taken care of, ask for the GM.

GM's are amazing people! To be a hotel GM, the requirements are simple: one has to be able to spin 100 dinner plates on 100 sticks and keep them all safely in the air while smiling, telling jokes, complimenting people who pass by and always appearing to be gliding along. Elegance, charm, warmth, and fabulous listening and organizational skills are the hallmark of the GM. Unflappable in the face of disaster, able to handle multiple crises at the same time, capable of doing the difficult at once and the impossible given a bit of time are all characteristics of a hotel GM. And no one knows a hotel better than its GM, not even the hotel's owners.

From years of interviewing GM's all over the world, I have developed an ever-growing respect for the quality of care and concern, the time and patience, and the lengths to which GM's go to exceed the expectations of their guests. I suspect there is a good book in the many stories and anecdotes I have accumulated from these interviews which have aired on my nationally syndicated radio shows, Travel WITH Stephanie Abrams and Traveling Feet. And when I write this book, I have no doubt that Chapter One will be entitled: Boston Hotelier Survives Perfect Storm with Style!”

The Boston lodging is the Hotel Commonwealth located at 325 Commonwealth Avenue, a chic and trendy hotel with a uniquely relaxed elegance and an eclectic feel that matches the wide range of guest backgrounds that it serves. The place is known for anticipating guests' needs, paying attention to minute details, providing the best of bedding, linens, and every amenity for that perfect escape into comfort, and has a reputation for exceeding guests' expectations, wishes and demands. In short, it's one of my favorite places to stay. And if you enjoy getting some work done when you're traveling, you will fall in love with their oversized desks that come complete with cubbies and storage spots for your paperwork, a huge writing area and electric outlets at desk level so you don't have to grovel on the floor to plug in your laptop!

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Visit the New York Times Travel Show at the Jacob Javitz Travel Center from February 6 to 8 in NYC and meet Travel Expert and Radio Show Host Stephanie Abrams at Booth 1000.  Listen to live interviews, register to win great travel prizes, and find out useful information about traveling to the places you most want to go.